Privacy Policy

This Privacy Policy explains how Artefx, LLC ("Company," "we," "us," or "our") collects, uses, discloses, and protects information through the websites and online services we own and operate that link to this Privacy Policy (collectively, the "Sites").

Our Sites help consumers connect with local businesses that provide services they are seeking. When you submit a service request through one of our Sites, we may provide the information you submit to one local service provider so that provider can contact you about the specific service you requested.

We do not operate a general marketing lead list, and we do not distribute a service request to multiple competing providers.

1. Information We Collect

We may collect information you provide directly to us when you request a service, contact us, or otherwise interact with a Site.

This information may include:

• Name
• Telephone number
• Email address
• ZIP code, city, or service location
• Type of service requested
• Information about your project or service need
• Preferred method of contact
• Other information you voluntarily provide

You are not required to provide information through a Site, but we may be unable to connect you with a service provider without the information necessary to process your request.

2. Information Collected Automatically

When you visit or use a Site, we and our service providers may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type
• Device type
• Operating system
• Referring website or source
• Pages viewed
• Dates and times of visits
• Approximate geographic location derived from IP address
• Interactions with forms, telephone links, and other Site features
• Call-related metadata when you call a tracking telephone number

We may use cookies and similar technologies to collect some of this information.

3. Call Tracking

Some Sites may use telephone numbers provided by a call-tracking service.

When you call one of these numbers, we may collect information such as:

• The telephone number from which you called
• The Site or page associated with the tracking number
• Date and time of the call
• Call duration
• Whether the call was answered or missed
• The service provider to whom the call was routed

Call tracking helps us determine whether our Sites are generating legitimate service requests and helps us operate and improve our referral services.

4. Call Recording

Some calls may be recorded for quality assurance, lead verification, fraud prevention, or service improvement where permitted by law.

When call recording is enabled, appropriate notice or consent will be provided as required by applicable law.

We may disable call recording in jurisdictions or circumstances where we determine recording is not appropriate.

5. How We Use Information

We may use information collected through the Sites to:

• Process your service request
• Identify an appropriate local service provider
• Provide your request to one service provider
• Enable that provider to contact you about the service you requested
• Communicate with you regarding your request
• Verify and qualify service requests
• Route and track telephone calls
• Prevent spam, fraud, misuse, or fraudulent lead submissions
• Monitor Site performance
• Analyze traffic and Site usage
• Improve Site content, usability, and conversion performance
• Maintain records regarding leads and referrals
• Resolve disputes involving a service request
• Comply with legal obligations
• Protect our rights, property, and security

We do not use service requests to enroll consumers in unrelated marketing campaigns.

6. How We Share Information

Local Service Provider

When you submit a service request, we may share the information you provide with one local service provider that we select to respond to your request.

That provider may use the information to contact you regarding the service you requested.

The provider is an independent business and may maintain its own privacy practices.

We do not ordinarily send the same service request to multiple competing providers.

Service Providers

We may also disclose information to companies that help us operate our business, such as providers of:

• Website hosting
• Cloud infrastructure
• Call tracking and call routing
• Email delivery
• Analytics
• Form processing
• Database and storage services
• Security and fraud prevention
• Error monitoring
• Business software

These companies may process information on our behalf as necessary to provide their services.

Legal and Safety Purposes

We may disclose information if we reasonably believe disclosure is necessary to:

• Comply with applicable law, regulation, subpoena, or legal process
• Protect our rights or property
• Investigate fraud or misuse
• Protect the safety of users, service providers, or others
• Enforce our agreements or policies

Business Transactions

If the Company or some or all of its assets are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale, information may be transferred as part of that transaction.

7. Sale and Sharing of Personal Information

Our business model is to connect a consumer who requests a particular service with one provider capable of responding to that request.

We do not operate a marketplace in which a consumer's request is distributed or auctioned to multiple competing businesses.

We do not use personal information for unrelated third-party advertising campaigns.

Certain privacy laws use specialized definitions of terms such as "sell" or "share." If applicable law treats any of our activities as a sale or sharing of personal information despite the limited referral activity described above, we will provide any notices or rights required by applicable law.

8. Analytics

We may use analytics services to understand how visitors interact with our Sites.

Analytics information may include:

• Pages viewed
• Approximate location
• Device and browser information
• Referral source
• Site interactions
• Form activity
• Telephone-button interactions

We use this information to measure Site performance and improve our services.

Third-party analytics providers may process information according to their own privacy policies.

9. Cookies and Similar Technologies

Our Sites may use cookies or similar technologies for purposes such as:

• Essential Site functionality
• Security
• Analytics
• Remembering preferences
• Measuring Site performance

Your browser may allow you to block or delete cookies. Certain Site functionality may be affected if you disable cookies.

10. Do Not Track

Some browsers offer a "Do Not Track" or similar privacy signal.

Because there is not a universally accepted technical standard for interpreting traditional Do Not Track signals, our Sites may not respond to all such signals.

Where applicable law requires recognition of legally recognized browser-based privacy signals, we will endeavor to honor those signals as required.

11. Data Retention

We retain personal information for as long as reasonably necessary to:

• Process and document service requests
• Manage provider relationships
• Measure lead quality and Site performance
• Resolve disputes
• Prevent fraud or abuse
• Maintain appropriate business records
• Comply with legal obligations

Retention periods may vary depending on the type of information and the purpose for which it was collected.

We may retain aggregated or de-identified information for longer periods where it no longer reasonably identifies an individual.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information in our possession.

These safeguards may include encrypted communications, access controls, authentication systems, logging, and other security practices.

However, no Internet transmission, database, or information system can be guaranteed to be completely secure.

13. Your Choices and Requests

You may contact us to ask about personal information associated with a service request or to request correction or deletion where applicable.

Requests may be submitted to:

Email: admin@artefx.llc

We may need to verify your identity before processing certain requests.

Depending on where you live and which privacy laws apply to the Company, you may have additional rights concerning your personal information.

14. California Privacy Information

California law requires certain website operators to disclose their privacy practices.

California residents may contact us using the information below regarding information associated with a service request.

If the Company becomes subject to the California Consumer Privacy Act or another law that requires additional consumer rights or disclosures, this Privacy Policy will be updated to reflect those requirements.

15. Children's Privacy

The Sites are intended for adults seeking local services and are not directed to children under 13.

We do not knowingly solicit personal information from children under 13 through the Sites.

If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

16. Third-Party Websites

The Sites may contain links to websites operated by service providers or other third parties.

We do not control those websites or their privacy practices.

Information you provide directly to a third party is governed by that third party's policies.

17. Independent Service Providers

Service providers receiving referrals through our Sites are independent businesses.

A service provider's collection, use, storage, and protection of information after it receives your service request may be governed by that provider's own privacy practices.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically.

When we make changes, we will revise the "Last Updated" date above.

Material changes may also be communicated through the Sites where appropriate.

19. Contact Us

Questions or requests regarding this Privacy Policy may be directed to:

Artefx, LLC
San Diego, CA
admin@artefx.llc

This Privacy Policy applies to Sites owned or operated by Artefx, LLC that link to this policy.